Terms & Conditions

Excellent Pathways provides vocational training, tutor support, assessments, career-readiness education and supervised practical mentorship. These Terms govern your use of excellentpathways.com and any programme you purchase from us.

• Excellent Pathways is a trading name of SRH Corp Limited
• Registered company number: 16330051
• Registered office: 24/25, The Shard, 32 London Bridge Street, London SE1 9SG
• Email: help@excellentpathways.com
• Telephone: 0333 050 7411

These Terms do not limit any statutory rights you have as a consumer.

• Programme means the vocational training package identified in your enrolment confirmation.
• Training Services means the paid educational services described in section 5.
• Practical Mentorship means the supervised industry activity described in section 6.
• Career-Readiness Support means the educational support described in section 8.
• Programme Fee means the price payable for the Training Services. It is not a fee for finding employment.

A contract is formed when we accept your enrolment and send you written confirmation. Your contract consists of that confirmation, the programme description supplied before purchase and these Terms.

If there is a conflict, any individually agreed written term takes priority, followed by the enrolment confirmation, the programme description supplied before purchase and these Terms.

Nothing in marketing material or general careers guidance forms a promise of a job offer or paid employment unless we expressly agree otherwise in a signed written document.

Website content is provided for general information. We take reasonable care to keep it accurate and current, but programme-specific information will be confirmed before enrolment.

You must not misuse the website, attempt unauthorised access, introduce malicious code or infringe our intellectual-property rights.

The Programme Fee pays for educational services. Depending on the programme, these may include online course access, learning materials, tutor support, assessments, certification support, Career-Readiness Support and Practical Mentorship with industry professionals.

The Programme Fee does not pay for recruitment, a job offer or paid work. Your enrolment confirmation will identify the content, duration, access period, assessment requirements and support included in your programme.

Practical Mentorship is intended to help you apply your learning through structured exercises, projects, feedback and supervision from an industry mentor.

It may be delivered remotely, or in a practical environment with a mentor or host. The format will be confirmed before the practical stage begins.

Practical Mentorship is not employment, or a paid job. No wages are payable during the mentorship activity.

Progression to the practical stage may depend on completing the relevant training and assessments, demonstrating suitable conduct and communication, providing accurate information and meeting any reasonable safeguarding, confidentiality or technical requirements.

We do not promise a particular mentor, host, location, start date, project or delivery format. Availability may depend on suitability and mentor or host capacity.

If the intended format is unavailable, we will offer a reasonably equivalent alternative, such as a remote mentorship. If we cannot provide a material part of the agreed Training Services, your rights under section 18 and applicable consumer law will apply.

Career-Readiness Support may include CV and portfolio guidance, interview practice and general education about job searching and professional development.

We do not charge candidates, directly or indirectly, for finding or seeking to find employment. We do not treat any part of the Programme Fee as a placement fee, introduction fee, recruitment fee or payment for securing work.

A charge does not become permissible merely because it is described as an administration, training or mentorship fee. Our charges must relate to the genuine educational services identified before enrolment.

We do not guarantee a job offer, paid role, salary level, employment start date or other employment outcome.

Completing a programme may help you develop skills and practical confidence, but employers make their own recruitment decisions and outcomes depend on factors outside our control.

Before enrolment, we will provide the main characteristics of the programme, the total price, payment arrangements, access period, cancellation information and any material eligibility requirements.

You are responsible for checking that the programme is suitable for your goals and for giving us accurate information. We may decline an enrolment where we cannot reasonably meet your stated needs.

Programme materials and platform access are for your personal learning. You must not copy, share, publish, resell or commercially exploit them without written permission.

We will provide digital content with reasonable care and skill. If it is faulty, unavailable or does not match its description, your statutory rights may include repair, replacement or a price reduction.

The standard Programme Fee is £1,995. We may offer promotional discounts at different times during the year. The price displayed and accepted when you enrol will become your agreed Programme Fee and will be confirmed in writing. A promotional price available at another time does not change the Programme Fee you agreed when enrolling.

Under the monthly payment plan, the £495 initial payment is the first instalment towards the full £1,995 Programme Fee. It is followed by 5 monthly instalments of £300. The £495 initial payment is part of the Programme Fee, is not a separate purchase or ancillary fee, and does not limit your liability for the remaining Programme Fee. Any cancellation or refund rights relating to the initial payment are governed by sections 16 and 17.

If you choose to pay in full, the promotional price displayed and accepted at enrolment becomes your agreed Programme Fee.

If a payment fails or is missed, we may suspend access to the training programme, online platform, tutor support, Practical Mentorship, assessments and certification services, withhold certificates, apply the late or missed payment fee in section 15 and, where necessary, refer the outstanding balance for debt recovery.

If the account remains in default, we may withdraw or cancel your place on the training programme. Suspension, withdrawal or cancellation does not remove your obligation to pay any amount that remains due under the agreed payment plan, subject to your mandatory statutory rights.

The £495 initial payment described in section 13 is part of the Programme Fee and is not an ancillary fee.

The following separate ancillary fees may apply where relevant:

• Late or missed payment fee: £45
• Programme cancellation fee: £300
• Reactivation of a suspended account: £195
• Certificate reissue, digital: £20
• Hard-copy certificate: £30
• Examination or resit fee: £145
• Administration fee: £495

The fees confirmed when you enrol will apply to your contract. Updated fees may apply only to new enrolments or optional services purchased later and will be disclosed before purchase.

Digital course content is supplied automatically after enrolment and payment. Before completing enrolment, you must expressly consent to receiving the digital content immediately, before the end of the 14-day cancellation period, and acknowledge that your statutory cancellation right for that digital content will end when access is provided.

Once your payment has been accepted and the required consent and acknowledgement have been recorded, we will provide access automatically. Your cancellation right for the digital content will then end, subject to your statutory rights if the content is faulty, unavailable or not as described.

After the statutory cancellation period has expired, the agreed Programme Fee is non-refundable where you cancel or withdraw because you no longer wish to continue.

If you paid the agreed Programme Fee in full, you will not be entitled to a refund merely because you withdraw after the cancellation period. If you selected the monthly payment plan, the £495 initial payment is the first instalment only, and all remaining instalments continue to be payable under the agreed payment schedule.

Failing to access, use or complete the programme, or choosing not to continue, does not reduce the agreed Programme Fee or remove your payment obligations.

Practical Mentorship is a later stage of the Programme and becomes available only after you complete the required training and assessments. If you withdraw or do not complete those requirements, this does not mean that we failed to make the Practical Mentorship available and does not, by itself, reduce the agreed Programme Fee or your remaining payment obligations, subject to your mandatory statutory rights.

Nothing in this section affects mandatory statutory rights where the programme, services or digital content are faulty, not as described or not provided with reasonable care and skill.

We may make reasonable changes that do not materially reduce the programme, for example to keep content current or replace a tutor or platform. We will give reasonable notice where practicable.

If a change materially disadvantages you, we will offer an appropriate remedy, which may include an equivalent service, repeat performance, a proportionate price reduction or the right to end the affected part of the contract.

You agree to participate professionally, attend agreed sessions, communicate respectfully, protect confidential information and comply with reasonable learning, safety and safeguarding requirements.

You remain responsible for your own work and for meeting assessment requirements. We may investigate suspected plagiarism, dishonesty, harassment, abuse or misuse of systems.

We may suspend, withdraw or cancel your training programme and access, without refund, for a serious or repeated breach of these Terms, unlawful conduct, safety risk, abuse, fraud, dishonesty, persistent non-attendance or non-payment.

Suspension, withdrawal or cancellation does not remove rights or liabilities that arose beforehand, including our right to recover outstanding programme fees and applicable charges.

You must provide accurate information and promptly correct anything that becomes inaccurate. You remain responsible for the final content of your CV, portfolio and applications, even where we provide educational feedback.

We may verify information where reasonably necessary for training, assessment, safeguarding or fraud prevention, subject to data-protection law.

We process personal data in accordance with our Privacy Policy and applicable data-protection law.

We will not send your CV or personal information to a mentor, host or other organisation without an appropriate lawful basis and, where consent is required, your specific and informed consent. We will explain the purpose before sharing.

We send electronic marketing only where permitted by law. You can withdraw consent or opt out at any time using the unsubscribe method provided or by contacting us. Service messages about your programme are not marketing.

We may use reputable third parties for payments, learning platforms, examinations, certification or communications. Their separate terms may apply where they provide a service directly to you, and we will identify any material third-party arrangement before purchase where required.

We remain responsible for our own obligations and cannot exclude liability merely because we use a subcontractor.

Please contact us promptly if you believe a payment is incorrect so we can investigate. Nothing in these Terms prevents you from raising a genuine dispute with your card issuer, bank or another payment provider.

We may provide accurate contract, access and payment records when responding to a dispute. Fraudulent or knowingly false claims may be reported to the relevant provider or authority.

We or our licensors own the intellectual-property rights in our website, course materials, videos, assessments, branding and original content. Enrolment gives you a personal, limited, non-transferable right to use them for learning during your access period.

We will use your name, image, testimonial or work for marketing only with an appropriate lawful basis and any consent required by law. Testimonials reflect individual experiences and do not guarantee that another learner will achieve the same result.

Please send complaints to help@excellentpathways.com with your name, programme and a clear description of the issue. We will acknowledge and investigate the complaint and aim to provide a reasoned response within a reasonable period.

Making a complaint does not reduce your statutory rights or prevent you from contacting an appropriate regulator, consumer body or court.

We are not responsible for delay caused by an event outside our reasonable control, but we will take reasonable steps to reduce the effect and resume performance. If a substantial delay occurs, you may contact us to discuss an alternative or your right to end the affected service.

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot lawfully be excluded.

We are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses arising from a consumer contract, or for an employment decision made independently by a third party.

We may update these Terms prospectively for legal, regulatory or operational reasons. The version accepted when you enrolled continues to govern your existing contract unless a change is required by law or you expressly agree to it.

We will not use a later version to remove an accrued right or impose a material new obligation without a lawful basis. The effective date and last-reviewed date appear at the top of this page.

If a provision is invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver of it.

You may not transfer your contract without our written agreement. We may transfer our rights and obligations only where this does not reduce your contractual or statutory protections, and we will notify you where required.

A person who is not a party to the contract has no right to enforce it, except where legislation provides otherwise.

These Terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable consumer law.

Questions, cancellation notices and complaints may be sent to:

• Excellent Pathways
• Address: 24/25, The Shard, 32 London Bridge Street, London SE1 9SG
• Email: help@excellentpathways.com
• Telephone: 0333 050 7411